The 24 KPIs
Business Value
Parent KPI
This KPI measures the overall value of the platform in terms of how effectively and efficiently the business objectives are met.
Effectiveness
Sub-KPI
This evaluation criteria is based on how well the platform supports the users in meeting their business objectives.
Efficiency
Sub-KPI
Efficiency refers to the perception of how fast a return on investment (ROI) could be achieved.
Implementation
Parent KPI
The “Implementation“ KPI measures users’ overall satisfaction with the implementation process based on expected duration and perceived effort.
Timeline
Sub-KPI
This evaluation criteria is based on how long the implementation process lasts compared to expectations.
Effort
Sub-KPI
This KPI is based on the perceived effort for the implementation process.
Competitiveness
Parent KPI
This KPI measures the overall performance in terms of competitive positioning on the market.
Competitive win rate
Sub-KPI
The "Competitive win rate“ is based on the number of wins in competitive evaluations.
Considered for purchase
Sub-KPI
This KPI measures to what extent the platform has been considered for purchase by the users. Apart from how the users perceive its potential, this KPI is also determined by the awareness rate for the product.
Innovation
Parent KPI
"Innovation“ measures the product's overall performance in terms of innovative tasks based on its analytics and visualization capabilities, along with the ability of supporting new concepts such as the digital twin.
Support of new concepts
Sub-KPI
This KPI measures whether and to which extent the platform is capable of supporting modern concepts such as the digital twin.
Visualization
Sub-KPI
"Visualization“ is based on the platform's capabilities in terms of visualization.
Analytics
Sub-KPI
This KPI measures the platform's analytics capabilities.
Customer satisfaction
Parent KPI
This KPI measures overall customer satisfaction based on the pricing model, likelihood of recommendation, product satisfaction, level of support by the vendor, level of security as well as partner ecosystem.
Partner ecosystem
Sub-KPI
The "Partner ecosystem“ KPI measures the level of satisfaction with the ecosystem enabled by the platform.
Security
Sub-KPI
This KPI measures user satisfaction with the level of security provided by the platform.
Vendor support
Sub-KPI
This KPI measures user satisfaction with the level of vendor support provided for the product.
Product satisfaction
Sub-KPI
This KPI is based on the frequency of problems encountered with the product.
Recommendation
Sub-KPI
This KPI is based on the proportion of users that say they would recommend the platform to others.
Pricing
Sub-KPI
This evaluation criteria measures to what extent the users are satisfied with the pricing model.
Customer experience
Parent KPI
This KPI measures overall customer satisfaction based on the pricing model, likelihood of recommendation, product satisfaction, level of support by the vendor, level of security as well as partner ecosystem.
Ease of use
Sub-KPI
This KPI is based on the level of complaints about the platform‘s ease of use post-implementation.
Flexibility
Sub-KPI
This KPI is based on flexibility of the platform as perceived by the users. For instance, it measures extensibility through microservices, the ability of using different communication protocols and simple device integration.
Performance Satisfaction
Sub-KPI
"Performance satisfaction“ measures the frequency of problems encountered in terms of performance issues.